Tech Info


What is your shipping policy?

CPR: Distance selling regulations - CCR 2015 - Delivery & Returns

Delivery is normally within 1-2 working days but not guaranteed. Any items requested to be left unattended are left at the customer's responsibility as they are not signed for, so are uninsured. We always try to deliver promptly and diligently but cannot give specific delivery times. Sputnik Paints are handmade/hand finished, including white, and all are completed to the customer's individual order. For this reason, the order can’t be cancelled or returned once finished. If kept frost-free & cool, all unopened products are guaranteed for 12 months from the invoice date. It is the customer's responsibility to order goods appropriate to their needs - any advice given by us is given in good faith, but we will not be held liable for losses, errors, or omissions. Please check all colours prior to use - we will not be liable for any costs as a result of an incorrect colour being applied. We are not liable for consequential losses - our limit of liability extends to the value of the goods supplied. Any missing items, error, or damage to be notified on delivery. No goods are supplied as sale or return.

Testers are available to check the exact colour, as the free colour charts are excellent but cannot be perfect. The placing of an order is taken as agreement to these terms and gives consent to proceed.

Nothing herein affects your statutory rights.